Frequently asked questions

Please, don't hesitate to contact us if you have any further questions. We're familiar with each house in our offer and can give you good advice. You might want to check the FAQ's first to see if your question has already been answered.

  • Which are the standard check-in and departure dates?+

     

    Unless stated differently, bookings are made from Saturday to Saturday. In agreement with the owner, the dates could vary, in which case we will inform you a.s.a.p.

  • Which are the procedures after booking?+

     

    Upon receiving your booking form you will automatically receive confirmation of receipt of your application from us. As soon as this is confirmed by the owner, you'll be receiving our formal confirmation of your booking with the invoice by mail. Upon receipt of your payment, we will send you the voucher with all further information.

  • Are there any additional cost?+

     

    Our prices are usually 'all inclusive'. Other than the rental price that is stated on our website, you only pay an additional 30 euro for booking fees (and if applicable, additional cost for insurance coverage of cancellation and accidental damage to the rental). In some cases there will be an extra charge for e.g. the use of air condition etc. This should always be mentioned on the site at the description of the house and will have to be paid on location (like the damage deposit). The use of bed linen, bath towels and tea towels is inclusive; as is the use of water, gas and electric, unless mentioned otherwise in the description on the website. For the use of wood/logs for the open fireplace and/or wood burning stove you should usually be required to pay a certain fee to the owner or his/her contact (depending on your actual use).

  • Can I make a reservation subject to confirmation?+

     

    Yes, you can when it concerns one specific house for a fixed period. Just mention 'Reseservation subject to confirmation' below 'Comments' on the application form. We should hear from the owner within 48 hours if he agrees to this. We'll inform you of his decision by e-mail. You'll then have up to 3 days to confirm and finalise your reservation.

  • CORONA COVID 19 VIRUS+

     

    Of course you have many questions about the situation surrounding the Corona Covid 19 outbreak. Because the situation is constantly changing, it is very difficult for us to provide clear information. But we try to do everything we can to serve you as much as possible.

    To answer your specific questions as quickly as possible, please send them by email to info@portucasa.nl. We will try to answer them within 24 hours.

    UPDATE 1 APRIL 2020

    We can inform you the following regarding our cancellation options for your booked holiday home in the periods MAY AND JUNE 2020. The following deviating rental conditions apply out of leniency:

    Postponement of payment until 2 weeks before arrival. Therefore the cancellation costs are up to 2 weeks (instead of 8 weeks) before the start of the rental period 30% of the rent, plus the reservation costs and the premium for the cancellation insurance (if taken out). In case of later cancellation, the entire rent is due, plus the reservation costs and the premium for the cancellation insurance (if taken out).

    If it turns out that your booking cannot go through because of the Corona crisis, for example because the country of departure or destination or the transport company cannot facilitate your trip to the holiday home, or because Code Orange or Red applies, or other severely restrictive measures have been taken (think of a mandatory quarantine by the country of arrival), then we will do everything we can to reach the best possible solution with the holiday home owner and apply leniency where possible for the amount already paid. This can be, if the owner agrees, for example a voucher for part of the amount already paid, which you can use to re-book the house in a later period.

    We can inform you the following regarding our cancellation options for your booked holiday home in the period from JULY 2020:

    If you want to cancel your trip now, our usual rental conditions still apply:

    The cancellation costs are up to 8 weeks before the start of the rental period 30% of the rent, plus the reservation costs and the premium for the Cancellation Insurance (if taken out). From 8 to 4 weeks before the start of the rental period 75% of the rent, plus the reservation costs and the premium for the Cancellation Insurance (if taken out). In the event of later cancellation, the entire rent is due, plus the reservation costs and the premium for the Cancellation Insurance (if taken out).

    Due to the travel situation around the Corona crisis, we regularly reconsider what actions we can take to help you as best as possible! Should the situation necessitate this in a few weeks' time, it may be possible to postpone payment for more arrival months (starting with July). We therefore advise you to regularly consult this page for the latest news.

    YOU HAVE A SEPARATE CANCELLATION INSURANCE WITH US
    Do you have an Allrisk Cancellation Cover from Europeesche and did you take out this insurance with us before 27 February 2020? Then you can rely on your Allrisk Cancellation Cover. This insurance covers 75% of the costs.
    Do you take out a new insurance with Allrisk Cancellation Cover from 27 February 2020? In that case, it will not provide cover if the booking is canceled due to the Corona virus because the situation is currently such that the damage is not unforeseen.

    If you have your own cancellation insurance, you can contact your insurance company.

    FLYING
    Almost all airlines, including Ryanair and Transavia, offer the option of rebooking flights that will take place in the coming weeks free of charge. For more information, we refer to the websites of these companies.

    ACUTE SITUATIONS
    For acute situations that relate to your current stay in one of our holiday homes, you can of course contact us by phone (+31 24 684 4350) or e-mail. We do our utmost to guide you where possible. For situations beyond our control, it is best to contact your travel insurance company, car rental agency or airline directly.